Rating Summary #66,338

I had made a purchase a long while ago, say March of 2008 with Brian2006 through his LEDVault website. Brian sent me an e-mail shortly after I had placed an order stating that my order would be delayed for 2-3 weeks since he needed some extra time to fulfill orders that were ahead of myself. I told Brian that would not be a problem and to let me know when he ships my items. 4 to 5 weeks went by after than and I had not heard anything from Brian (he was quick to respond to e-mails at first). I sent him a few e-mails asking him what the status of my order was. Brian had told me that my order had shipped, but could not provide any tracking information, nor could he tell me what date the items were shipped (all information that should be ready available if conducting an ecommerce business). After going back and forth he told me he would send out another shipment for me right away (first red flag). I was greatly appreciative of this, and requested that he provide tracking for my shipment, and if it would be any additional cost that I would happily pay. Another 3 to 4 weeks went by, numerous e-mails, and nothing from Brian. By that time, it was too late to begin a investigation via PayPal. I immediately contacted my Mastercard company, and finally got a refund on my statement within 30 days. It's a real shame that he has had so many other problems with members on here. I hope this issue will be resolved, and that everyone gets their money back.